Connect Technical Requirements and Support - Please review the following information from McGraw-Hill Higher Education before you begin any assignments in Connect.

Internet browsers & system check: We recommend that you use Mozilla Firefox, Google Chrome, or Microsoft Edge (not Explorer) for best results. Be sure to allow Adobe Flash or assignments & assessments (especially audio/video) may not run correctly. For those using Mac computers, Safari generally works well if you allow Flash. All users should run a system check before starting, and especially before any online testing: http://connect.mheducation.com/connect/troubleshoot.do
Get support: Connect has a Customer Experience Group (CXG) Support Center where you can connect with a tech specialist via chat, phone, or email. Click on this link to access the online support center: http://mpss.mhhe.com/

800-331-5094 (toll-free)

Sun: 12pm - 12am
Mon-Thurs: 24 hours
Fri: 12 am - 9pm
Sat: 10am - 8pm
(All in US Eastern Time)

Technical Problem Resolution Procedure - If you experience technical difficulties while completing an online assignment, follow the procedures as outlined below.

Take a screen shot:  Take a screen shot/Print Screen of the monitor when the problem occurs. Save as a .pdf or .jpg file.
Contact technical support: Make sure you give a complete description of your problem so the Help Desk staff will have the pertinent information to assist you properly. This may include:

course name/reference number and/or instructor name
operating system, Internet browser, and/or Internet service provider (ISP) information
Print Screen file
your contact information

Send a message to your instructor to notify him/her of the problem: Include all pertinent information of the incident (as listed above).  You must provide the ticket/case number that you receive from technical support. This ticket provides proof of the time and date you tried to submit an online assignment.  Any notifications that do not include this ticket/case number will be invalid.
Follow up: If you do not hear back from the technical support within a timely manner (less than 48 hours), it is your responsibility to follow up with the appropriate person until the problem is resolved.